Privacy policy

This policy explains how Rezaei International Trading ("we", "us"), a company registered in United Arab Emirates, collects and uses personal information through this website, our social media pages (including Facebook, Instagram and WhatsApp) and our customer communications.

Information we collect

• Contact details you provide: name, company, email, phone or WhatsApp number.
• Request details: products, quantities, destination and any files or links you send.
• Basic technical data such as browser type and pages visited, used to keep the site secure and working.

How we use it

• To answer your request, prepare quotations and carry out orders.
• To contact you about the status of your request.
• To meet legal, accounting and customs obligations.

We do not sell your personal information. We share it only with suppliers, carriers and customs agents when this is needed to fulfil your order, or when the law requires it.

Messages via Meta platforms

If you contact us through Facebook Messenger, Instagram or WhatsApp, Meta processes those messages under its own terms. We use them only to respond to you and handle your request.

Instagram messaging automation

We run an automated assistant ("our app") connected to our own Instagram professional account through the official Instagram API by Meta. When you send us a direct message or comment on our posts, the app may receive:

• your Instagram-scoped user ID, username and public profile name;
• the content of messages and comments you send to our account, including attachments;
• timestamps of those messages.

We use this data only to reply to you automatically or through a team member, to answer product and quotation questions and to follow up on your requests. We do not use it for advertising profiles, we do not sell it, and we do not share it with third parties except the service providers who host our app. Message data is kept for up to 12 months and then deleted, unless it is part of an active order.

You can ask us to delete all data the app holds about you at any time. See Data deletion instructions.

Retention & your rights

We keep request and order records for as long as business and legal requirements demand. You can ask us at any time to access, correct or delete your personal data by writing to info@rezaeiinternational.com.

Contact

Rezaei International Trading, Industrial Area 6, Sharjah, United Arab Emirates. Tel +971 50 902 1354.